Water/Sewer Billing & Collections

The Billing and Collections Office is located in the Town Hall Annex at 137 N. Churton St.
Google Map

It is responsible for collection of water and sewer bill payments, monthly meter readings, routine checks for leaks and malfunctioning meters, and connections for all new customers to utility services. Other services, such as flow meter tests and pressure readings, are available for a small fee.

Hours of Operation
8 a.m. to 5 p.m. Monday-Friday
8 a.m. to 6 p.m. the 25th day of each month
If the 25th falls on a weekend or holiday, the office will remain open until 6 p.m. the next work day.

How to Pay Your Water Bill
Bill payments are due on the 25th of every month. Payments received after 6 p.m. on the 25th will be considered late.

Payments may be made with cash, single-party checks, credit or debit cards, money orders or bank drafts. To set up a bank draft, please submit a completed application (available for download below) and a voided check.

Payments may be submitted to the Billing and Collections Office in the following ways:

• Walk-in
• Drive-through
• Night drop-box (must be received before 6 p.m. on the 25th)
• Mail to PO Box 429, Hillsborough, NC 27278 (must be received before 6 p.m. on the 25th)
• By phone (Note: There is a $3 processing charge for credit or debit card payments made over the phone.)

How to Contact Us
Phone: 919-732-2104

• Call Ext. 225 for excessive water usage or to ask about leak adjustments.
• Call Ext. 223 or 237 for new service connections, bill payments, service disconnections or general inquiries.

Fax: 919-732-1028
 

Emergency Service Requests
Water line breaks, frozen meters and similar emergencies should be reported immediately to the Billing and Collections staff:

• 732-2104 Ext. 223, 237 or 225 between 8 a.m. and 5 p.m. Monday-Friday
• 732-3621 after hours, weekends, and holidays

New Service Accounts/Deposit Requirements
The town requires all of the following to start a new service account:

• Valid drivers license, ID or passport
• Social Security number
• Copy of the lease agreement if renting
• $20 non-refundable connection fee
• Deposit (shown below)

Customers concerned about giving their Social Security number may choose to pay the higher deposit in lieu of providing the number. Please allow 24 hours notice for new service. The deposits are as follows:

Water Assistance Program
Do you need help paying your bill, or would you like to help others pay their bill? Visit the Water Assistance Program page for more information.