Water/Sewer Billing and Collections Office

 

 

 

 

 

 

 

The Water/Sewer Billing and Collections Office is in the Town Hall Annex, 137 N. Churton St.

Phone: 919-732-2104

  • Ext. 1004: for excessive water usage or to ask about leak adjustments.
  • Ext. 1007: for new service connections, bill payments, service disconnections or general inquiries.

Fax: (919) 732-1028

Hours: 8 a.m.-5 p.m. Monday-Friday

Responsibilities

  • Collection of water and sewer bill payments
  • Monthly meter readings
  • Routine checks for leaks and malfunctioning meters
  • Connections for all new customers to utility services.

Other services, such as flow meter tests and pressure readings, are available for a small fee.

Water and irrigation meters are read monthly, and water and sewer usage is billed monthly.

Due Date

The current charges on your Hillsborough water/sewer statement are payable upon receipt. Payments are due the 25th day of every month. Payments received after 5 p.m. that day are considered late regardless of payment option used.

Disconnection/Reconnection

Utility services are subject to disconnection for nonpayment. Reconnection is made only upon payment of the full amount due, including late penalties. Note: Customers who have water service disconnected due to nonpayment must call the Billing and Collections Office to have service restored.

Malfunctioning Water Meter

Customers may request a special reading or test of a meter if they believe a meter is not accurately registering water consumption. No fee will be charged if the special reading or test shows an error that is not in the customer’s favor. The standard for meter accuracy is plus or minus 10 percent.

If a meter’s seal is broken — other than by a town representative — or a meter fails to register water use, the customer will be charged an amount based on the average of the previous six months of usage.

Leak Adjustment

Customers may request a leak adjustment to a bill if they show that a break in the water line on their side has resulted in extraordinary charges for a billing period. In such cases, the town will recalculate the customer’s bill based on the average of the customer’s previous six months of usage.

Customers are allowed one leak adjustment per calendar year. Sufficient documentation of a leak must be provided from a plumber or maintenance person, or customers must provide receipts for items purchased for their own repairs.

Leak adjustments must be requested no later than three months after the billing date for the bill in question.

New Service Accounts/Deposit Requirements

The town requires all of the following to start a new service account:

  • Valid drivers license, ID or passport
  • Social Security number
  • Copy of the lease agreement if renting
  • $20 non-refundable connection fee
  • Deposit (shown below)

Customers concerned about giving their Social Security number may choose to pay the higher deposit in lieu of providing the number. Please allow 24 hours notice for new service. The deposits are as follows:

Credit Risk In-Town Out-of-Town
Low $25.00 $50.00
Medium $75.00 $150.00
High $175.00 $225.00
AttachmentSize
Bank Draft Application93.67 KB
FY 2014-15 Water/Sewer Rate Schedule201.32 KB