Water/Sewer Billing & Collections

The Billing & Collections Office is located in the Town Hall Annex at 137 N. Churton St.
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Hours of Operation:
Monday - Friday: 8 a.m. - 5 p.m.
The 25th of each month: 8 a.m. - 6 p.m.

If the 25th falls on a weekend or holiday, the office will remain open until 6 p.m. the next work day.

The Billing & Collections Office is responsible for collecting water and sewer bill payments, monthly meter readings, routine checks for leaks and malfunctioning meters, and connection for all new customers to utility services. Other services such as flow meter tests and pressure readings are available for a small fee.
 

How to Pay Your Water Bill
Bill payments are due on the 25th of every month.  Payments received after 6 p.m. on the 25th will be considered late.

Payments can be made with cash, single-party checks, credit or debit cards, money orders, or bank drafts.

• To set up a bank draft, please submit a completed application (available for download below) and a voided check.

Payments can be submitted to the Billing & Collections Office in the following ways:

• Walk-in
• Drive-thru
• Night drop-box (must be received before 6 p.m. on the 25th)
• Mail to P.O. Box 429  Hillsborough, NC 27278 (must be received before 6 p.m. on the 25th)
• By phone  (Note: there is a $3.00 processing charge for credit or debit card payments made over the phone)

Contact Us             Phone: 919-732-2104,     Fax: 919-732-1028

Call Ext. 225 for excessive water usage or to ask about leak adjustments
Call Ext. 223 or 237 for new service connections, bill payments, service disconnections, or general inquiries.

Emergency Service Requests - Water line breaks, frozen meters, and similar emergencies should be reported immediately to the Water/Sewer Billing and Collections staff at 732-2104,  ext. 223, 237, or 225 between 8 a.m. and 5 p.m. Monday-Friday or at 732-3621 after hours, weekends, and holidays.

New Service Accounts / Deposit Requirements
The Town requires all of the following to start a new service account:

• Valid driver's license, ID, or passport
• Social security number
• If renting, a copy of the lease agreement
• $20.00 non-refundable connection fee
• Deposit (shown below)

Customers concerned about giving their social security number may choose to pay the higher deposit in lieu of providing a social.  Please allow 24 hours notice for new service.  The deposits are as follows:

Water Assistance Program
Do you need help paying your bill, or would you like to help others pay their bill?  Visit the Water Assistance Program page for more information.