Water/Sewer Billing & Collections
The Billing and Collections Office is responsible for:
- Collection of water and sewer bill payments
- Monthly meter readings
- Routine checks for leaks and malfunctioning meters
- Connections for all new customers to utility services.
Other services, such as flow meter tests and pressure readings, are available for a small fee.
New Service Accounts/Deposit Requirements
The town requires all of the following to start a new service account:
- Valid drivers license, ID or passport
- Social Security number
- Copy of the lease agreement if renting
- $20 non-refundable connection fee
- Deposit (shown below)
Customers concerned about giving their Social Security number may choose to pay the higher deposit in lieu of providing the number. Please allow 24 hours notice for new service. The deposits are as follows:
| Credit Risk | In-Town | Out-of-Town |
|---|---|---|
| Low | $25.00 | $50.00 |
| Medium | $75.00 | $150.00 |
| High | $175.00 | $225.00 |
| Attachment | Size |
|---|---|
| Bank Draft Application | 93.67 KB |
| FY 2013 Water/Sewer Rate Schedule | 15.09 KB |
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Billing & Collections
Location
In the Town Hall Annex, 137 N. Churton St. Parking and the drive-through window are accessed from West Tryon Street.
Hours
8 a.m. to 5 p.m. Monday-Friday
Contact Us
Phone: (919) 732-2104
- Ext. 225: for excessive water usage or to ask about leak adjustments.
- Ext. 223 or 237: for new service connections, bill payments, service disconnections or general inquiries.
Fax: (919) 732-1028
-
8 a.m. to 5 p.m. weekdays: (919) 732-2104 Ext. 223, 237 or 225
-
After hours, weekends and holidays: (919) 732-3621

