Town Staff/Facility Directory

The town uses an automated phone answering system due to limited staffing. If the extension you are calling is busy, you will be forwarded to the extension’s voice mail. Please leave your name and number; your call will be returned as soon as possible.

Office Hours Town offices are open from 8 a.m. to 5 p.m. weekdays. Offices will be closed to recognize the following holidays in 2015:

New Year’s Day — Jan. 1
Martin Luther King Jr. Day — Jan. 19
Good Friday — April 3
Memorial Day — May 25
Independence Day — July 3
Labor Day — Sept. 7
Veterans Day — Nov. 11
Thanksgiving — Nov. 26-27
Christmas — Dec. 24-25

Emergency Service/Work Orders

Emergency Service Requests

Water line breaks and similar emergencies should be reported immediately:

  • 8 a.m. to 5 p.m. Monday-Friday: 919-732-2104 for the Water/Sewer Billing and Collections staff
  • After hours, weekends and holidays: 919-732-3621 for the Water Plant
Work Orders

Place a work order to request new trash cans; special collections; and other similar needs:

The mailbox is monitored twice per day, and you will be contacted or have the item addressed within seven business days. Please remember to leave a name, address, phone number and specific message about the service you need.

Town Hall — 919-732-1270

Town Hall is located at 101 E. Orange St. and is accessed from East Corbin Street.  Google map.


Public Works

Contact regarding collection of trash, leaves/brush and bulk items; streets; and cemetery.

Public Information
Stormwater Management

Town Hall Annex  919-732-2104

Town Hall Annex is located at 137 N. Churton St. and is accessed from West Tryon Street.  Google map.

Elected Officials
Water/Sewer Billing and Collection Office
  • New Water Service, Ext. 1007
  • Water/Sewer Billing and Collection Concerns, Ext. 1007

Police Department

Main Station — 919-732-9381

This is a non-emergency number. The main station is located at 127 N. Churton St.

Community Policing Center  919-732-2441

The substation is located at 501 Rainey Ave. in the Fairview community

Hwy 86 N. Facility

The Hwy 86 N. Facility is located at 890 N.C. 86 N.
Fire Marshal's Office
Fleet Maintenance  919-241-4614
Safety and Risk Management

Utility Plants

Water Treatment Plant  919-732-3621

The Water Treatment Plant is located at 711 Dimmocks Mill Road.

Wastewater Treatment Plant Plant  919-732-2681

The Wastewater Treatment Plant is located at 355 Elizabeth Brady Road.

Water Distribution and Wastewater Collection  919-732-9459

The Water Distribution and Wastewater Collection Division is located at 719 Dimmocks Mill Road in the former water plant.