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Town Staff/Facility Directory
The town uses an automated phone answering system due to limited staffing. If the extension you are calling is busy, you will be forwarded to the extension’s voice mail. Please leave your name and number; your call will be returned as soon as possible.
Office Hours — Town offices are open from 8 a.m. to 5 p.m. weekdays. Offices will be closed to recognize the following holidays in 2015:
New Year’s Day — Jan. 1
Martin Luther King Jr. Day — Jan. 19
Good Friday — April 3
Memorial Day — May 25
Independence Day — July 3
Labor Day — Sept. 7
Veterans Day — Nov. 11
Thanksgiving — Nov. 26-27
Christmas — Dec. 24-25
Emergency Service/Work Orders
Emergency Service Requests
Water line breaks and similar emergencies should be reported immediately:
- 8 a.m. to 5 p.m. Monday-Friday: 919-732-2104 for the Water/Sewer Billing and Collections staff
- After hours, weekends and holidays: 919-732-3621 for the Water Plant
Place a work order to request new trash cans; special collections; and other similar needs:
- Work Order Voice Mailbox: 919-732-2104 Ext. 1010
- Work Order E-mail
The mailbox is monitored twice per day, and you will be contacted or have the item addressed within seven business days. Please remember to leave a name, address, phone number and specific message about the service you need.
Town Hall — 919-732-1270
Town Hall is located at 101 E. Orange St. and is accessed from East Corbin Street. Google map.
- Town Manager Eric Peterson, Ext. 80
- Human Resources Director/Town Clerk Katherine Cathey, Ext. 71
- Management Analyst Jen Della Valle, Ext. 81
- Planning Director Margaret Hauth, Ext. 86
- Senior Planner Tom King, Ext. 85
- Planner Stephanie Trueblood, Ext. 74
- Planning Support Specialist, Ext. 73
Contact regarding collection of trash, leaves/brush and bulk items; streets; and cemetery.
- Public Works Director Ken Hines, Ext. 78
- Assistant Public Works Supervisor, Ext. 79
- Town Cemetery Administrator Ken Hines, Ext. 83
- Public Works Support Specialist, Ext. 73
- Public Information Officer Catherine Wright, Ext. 82
- Assistant Public Information Officer Jen Della Valle, Ext. 81
- Stormwater Manager Terry Hackett, Ext. 77
Town Hall Annex — 919-732-2104
Town Hall Annex is located at 137 N. Churton St. and is accessed from West Tryon Street. Google map.
- Mayor Tom Stevens, Ext. 1005
- Finance Director Heidi Lamay, Ext. 1001
- Accounts Payable, Ext. 1006
- Business Licenses, Ext. 1008
- Food and Beverage Tax, Ext. 1008
Water/Sewer Billing and Collection Office
- New Water Service, Ext. 1007
- Water/Sewer Billing and Collection Concerns, Ext. 1007
Main Station — 919-732-9381
This is a non-emergency number. The main station is located at 127 N. Churton St.
Community Policing Center — 919-732-2441
The substation is located at 501 Rainey Ave. in the Fairview community
- Community Services Officer, Ext. 26
Hwy 86 N. Facility
The Hwy 86 N. Facility is located at 890 N.C. 86 N.
Fire Marshal's Office
Fleet Maintenance — 919-241-4614
Safety and Risk Management
- Safety and Risk Management Officer David Moore — 919-241-4615
Water Treatment Plant — 919-732-3621
The Water Treatment Plant is located at 711 Dimmocks Mill Road.
Wastewater Treatment Plant Plant — 919-732-2681
The Wastewater Treatment Plant is located at 355 Elizabeth Brady Road.
Water Distribution and Wastewater Collection — 919-732-9459
The Water Distribution and Wastewater Collection Division is located at 719 Dimmocks Mill Road in the former water plant.
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