Contact Us

Hours

The Water and Sewer Billing and Collections Office and other Finance Department services are available 9 a.m.-5 p.m. weekdays. Other offices are open 8 a.m.-5 p.m. Monday-Friday with the following exceptions:

  • New Year’s Day: Jan. 1
  • Martin Luther King Jr. Day: Jan. 19
  • Good Friday: April 3
  • Memorial Day: May 25
  • Independence Day: July 3
  • Labor Day: Sept. 7
  • Veterans Day: Nov. 11
  • Thanksgiving: Nov. 26-27
  • Christmas: Dec. 24-25

Report water line breaks, frozen meters and other emergencies immediately:

Business hours:
919-732-2104, ext. 1007

After hours, weekends and holidays:
919-732-3621

Other emergencies: Dial 911

Administration

Town Hall Campus
101 E. Orange St., Hillsborough, NC 27278

Email:

Phone:

  • Town Manager Eric Peterson, 919-732-1270, ext. 80
  • Human Resources Director/Town Clerk Katherine Cathey, 919-732-1270, ext. 71
  • Human Resources Analyst/Deputy Town Clerk Sherri Ingersoll, 919-732-1270, ext. 76
  • Management Analyst Jen Della Valle, 919-732-1270, ext. 81

Advisory Boards

Town Hall Campus
101 E. Orange St., Hillsborough, NC 27278

Email:

Board of Commissioners

Town Hall Campus
101 E. Orange St., Hillsborough, NC 27278

Email:

Budget

Town Hall Campus
101 E. Orange St., Hillsborough, NC 27278

Email:

Phone:

  • Budget Director Emily Bradford, 919-732-1270, ext. 88

Engineering and Utilities

Town Hall Campus
101 E. Orange St., Hillsborough, NC 27278

Wastewater Treatment Plant
355 Elizabeth Brady Road, Hillsborough, NC 27278

Water Treatment Plant
711 Dimmocks Mill Road, Hillsborough, NC 27278

Old Water Treatment Plant
719 Dimmocks Mill Road, Hillsborough, NC 27278

Email:

Phone:

  • Town Engineer/Utilities Director Kenny Keel, 919-732-1270, ext. 75
  • Assistant Utilities Director Will Baker, 919-732-9459
  • Utilities Analyst Julie Laws, 919-732-1270, ext. 72
  • Wastewater Treatment Plant Superintendent Jeff Mahagan, 919-732-2681
  • Water Treatment Plant Superintendent Russell Bateman, 919-732-3621

Finance

Town Hall Annex
137 N. Churton St., Hillsborough, NC 27278

Email:

Phone:

  • Finance Director Heidi Lamay, 919-732-2104, ext. 1001
  • Assistant Finance Director Phillip Cordeiro, 919-732-2104
  • Financial Analyst Keri Majikes, 919-732-2104
  • Accounting Technician Sarah Kimrey, 919-732-2104, ext. 1008
  • Accounts Payable Clerk Donna Duncan, 919-732-2104, ext. 1006

Fire Marshal

86 North Facility
890 N.C. 86 N., Hillsborough, NC 27278

Email:

Phone:

  • Fire Marshal/Emergency Management Coordinator Jerry Wagner, 919-241-4801
  • Administrative Assistant Lillian Clark, 919-241-4803

Fleet Maintenance

86 North Facility
890 N.C. 86 N., Hillsborough, NC 27278

Email:

Phone:

  • Fleet Maintenance Supervisor David Wisely, 919-241-4614

Mayor's Office

Town Hall Annex
137 N. Churton St., Hillsborough, NC 27278

Email:

Phone:

  • Mayor Tom Stevens, 919-732-2104, ext. 1005

Planning

Town Hall Campus
101 E. Orange St., Hillsborough, NC 27278

Email:

Phone:

  • Planning Director Margaret Hauth, 919-732-1270, ext. 86
  • Senior Planner Tom King, 919-732-1270, ext. 85
  • Project Planner Stephanie Trueblood, 919-732-1270, ext. 74
  • Planning Support Specialist Jamie Johnson, 919-732-1270, ext. 73

Police

Main Station
127 N. Churton St., Hillsborough, NC 27278
919-732-9381 (voice)
919-732-2187 (fax)

Substation
501 Rainey Ave., Hillsborough, NC 27278
919-732-2441 (voice)
919-732-7865 (fax)

Email:

Phone:

Emergencies: Call 911

  • Administrative Division
    • Chief Duane Hampton, 919-732-9381, ext. 22
    • Office Manager Danielle King, 919-732-9381, ext. 21
    • Administrative Lt. Andy Simmons, 919-732-9381, ext. 27
    • Management Analyst Michael Dellinger, 919-732-9381, ext. 29
  • Patrol Division
    • Patrol Commander Lt. Davis Trimmer, 919-732-9381, ext. 26
    • Squad Supervisor Sgt. Chip White, 919-732-2441, ext. 21
    • Squad Supervisor Sgt. Nick Chelenza, 919-732-2441, ext. 22
    • Squad Supervisor Sgt. William Parker, 919-732-2441, ext. 22
  • Investigations Division
    • Investigations Commander Lt. Scott Nicolaysen, 919-732-9381, ext. 30
    • Investigator Jason Winn, 919-732-9381, ext. 37
    • Investigator Jason Huey, 919-732-9381, ext. 32
  • Community Services Unit
    • Community Services Unit Commander Lt. Robert Whitted, 919-732-9381, ext. 24
    • Senior Cpl. Tereasa King, 919-732-2441, ext. 26

Public Information

Town Hall Campus
101 E. Orange St., Hillsborough, NC 27278

Email:

Phone:

  • Public Information Officer Catherine Wright, 919-732-1270, ext. 82
  • Web Developer/Assistant Public Information Officer Jonathan Rickard, 919-732-1270, ext. 60
  • Assistant Public Information Officer Jen Della Valle, 919-732-1270, ext. 81

Public Works

Town Hall Campus
101 E. Orange St., Hillsborough, NC 27278

Email:

Phone:

  • Public Works Director/Cemetery Administrator Ken Hines, 919-732-1270, ext. 78
  • Assistant Public Works Supervisor Craig Tollison, 919-732-1270, ext. 79
  • Public Works Support Specialist Jamie Johnson, 919-732-1270, ext. 73

Safety and Risk Management

86 North Facility
890 N.C. 86 N., Hillsborough, NC 27278

Email:

Phone:

  • Safety and Risk Management Officer David Moore, 919-241-4615

Stormwater Management

Town Hall Campus
101 E. Orange St., Hillsborough, NC 27278

Email:

Phone:

  • Stormwater Program Manager Terry Hackett, 919-732-1270, ext. 77

Water and Sewer Billing and Collections

Town Hall Annex
137 N. Churton St., Hillsborough, NC 27278

Email:

Phone:

  • Billing and Collections Supervisor Jenny Overman, 919-732-2104, ext. 1002